Remote Support allows us to access your computer to perform virtually any task we would do onsite. Generally, in the time it takes to drive to your facility, we will have the issue resolved.

If you are having problems with your computer and would like to try our remote support solution, please call us at (815) 354-4528.

Remote support is one of our favorite tools. It will quickly become one of yours as well. With remote support tools, we are able to access your computer and perform many of the following items:

We use 256 bit secure remote access software when we connect to your computer so there's never a risk on anyone on the Internet intercepting our session. The remote session is controlled by you at all times. On the menu bar at the top of all of our website pages, there is a link called 'Remote Support'. This is what you click to initiate a support session. There are two requirements. 1) You do need to have an active Internet connection. If the problem is with your Internet connection then remote support is not an option for you. 2) We need to be in our office to receive the support session. If we're not, we will make arrangements to meet you online in a short amount of time.

Once connected to your computer, we are able to do nearly everything we would do if we were in front of your computer. You can just sit back and watch us work if you like or go and do something else. We'll let you know when we're done.

One other side benefit of Remote Support is for training. If you are having difficulties with a feature of a program, we can walk you through how to use it. It's not like looking over someone's shoulder. You'd be in front of your computer just as you normally would be. We can perform the task. Then we can watch you perform it. The feedback is instantaneous so the learning experience is very effective. Most people find it better to learn this way than being taught onsite.